Placing Order: Orders can be placed either by phone, email, or fax. Orders must be confirmed in writing.

Production Time: Standard production time is 5 working days. Production begins the day AFTER receipt of your order, and approved artwork and credit. Contact factory for production time on large quantity and offshore orders.

Claims: All claims must be submitted in writing within thirty (30) days order shipment. All shipping damage claim must be filed with the common carrier. We are not responsible for shipping damage.

Returns: Must be authorized by KLM Promo Products, LLC. and have a Return Authorization Number. No credit or replacement merchandise will be issued for product unavailable for return to factory. There is a 15% re-stocking fee for returned merchandise.

F.O.B. West Covina: All merchandise becomes the customer’s property upon delivery to the shipping carrier.

Order Confirmation: Orders must be confirmed in writing.

Over-Catalog Quantities: Please, call for an exact quote.

Over / Under Runs: KLM Promo Products, LLC. reserve the right to ship up to 5% over or under the quantity ordered for imprinted merchandise. Factory normally strives to ship exact quantities. Quantities shipped will be invoiced.


IMPRINTS, LOGOS OR TRADEMARKS DISPLAYED ON PRODUCTS IN THIS CATALOG are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the imprints represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design. KLM Promo Products, LLC. does not endorse any goods, services, companies, manufacturer or their agents and representatives.

This catalog supersedes all previous catalogs, prices and items. All prices and product details are subject to change without notice due to fluctuations in the international exchange rate of the U.S. dollar. In some cases products design or shade of color may be changed after the print of this catalog.


By placing an order with KLM Promo Products, LLC. you represent and warrant that you have the authority to order, purchase, and/or distribute merchandise containing the names, trademarks, logos, copyrights, etc., identified and submitted with your order. You also agree to indemnify, defend, and hold harmless KLM Promo Products, LLC. its affiliates and its representatives, from and against all claims, liabilities, and expenses, arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.